TermRoad

Terms of Service

Last updated: 12 November 2026.

About these terms

These terms cover your use of the TermRoad apps, your TermRoad account and our sync service (together, “TermRoad”). TermRoad is provided by Bowyer.Digital LLP, registered in England and Wales with number OC461871, registered office 117 Lawton Road, Alsager, Staffordshire, ST7 2DD, United Kingdom (“we”, “us”).

By creating an account or using the apps, you agree to these terms. If you use TermRoad for an organisation, you confirm you’re allowed to accept them for it.

Paid plans are sold to you by Stripe as merchant of record. Stripe takes your payment, handles VAT and issues receipts under its own buyer terms. We provide TermRoad itself, and everything in these terms about the apps and the service is between you and us.

Our privacy policy explains how we handle personal data.

Your account

You must be 18 or over to create an account. Give us an email address you can receive mail at, and keep it up to date: it’s how you sign up, and how we reach you about your account.

You’re responsible for your master password, your Secret Key and the devices you sign in on. Don’t share them. If you think someone else has access, sign their device out and change your master password straight away, as our security page explains.

One account is for one person. Teams should give each member their own account.

Plans, payment and cancellation

Plans. TermRoad’s free plan includes everything except sync. Paid plans add end-to-end encrypted sync between your devices. What each includes and costs is on our Pricing page and in the app at the time you subscribe. You buy and manage paid plans in the app.

Payment and renewal. Paid plans are subscriptions, billed monthly or yearly in advance through Stripe. They renew automatically at the end of each period until you cancel. Before a yearly plan renews, we’ll email you a reminder. If we change the price, we’ll tell you at least 30 days before it applies to you, and you can cancel before then.

Cancelling. Cancel any time in the app. You keep paid features until the end of the period you’ve paid for, and you won’t be charged again.

Refunds. If you’re not happy, ask for a full refund within 14 days of your first payment for a plan, at support@termroad.com, and we’ll arrange it through Stripe. As a consumer, you may also have a legal right to cancel within 14 days. Because TermRoad starts working as soon as you subscribe, you agree when you buy that the service starts straight away; our 14-day refund offer applies anyway. After 14 days, payments aren’t refunded except where the law requires, for example if TermRoad isn’t as described.

Failed payments. If a renewal payment fails and isn’t fixed within 14 days, your account moves to the free plan and sync stops. Nothing in your vault is deleted.

Your licence to use TermRoad

We give you a personal, non-exclusive, non-transferable licence to install and use the TermRoad apps, on any number of devices you use, for as long as you have an account and follow these terms. The apps are licensed, not sold; we keep all rights not given to you here.

You may not copy, resell or redistribute the apps, remove our notices, or reverse engineer them except where the law allows it.

TermRoad includes open-source components, such as libsodium, libssh2 and OpenSSL. Each is used under its own licence, which you can read in the app (About TermRoad › Acknowledgements). Nothing in these terms limits your rights under those licences.

Your data, and what we can’t recover

What you store in TermRoad stays yours. You give us only the permission we need to store and sync it for you.

Your vault is encrypted on your devices before it reaches us, with a key made from your master password and your Secret Key. We never have either, so we cannot read, decrypt, reset or recover your vault. In particular:

  • Only a device that’s still signed in to your account can show your Secret Key or reset a forgotten master password.
  • If you lose your master password or your Secret Key and no device is still signed in, your vault can’t be opened by anyone, including us.
  • Keeping an encrypted export, and its export code, somewhere safe is your responsibility. It’s the only copy that doesn’t depend on our service or your devices.

You’re responsible for the hosts, keys and passwords you store, and for having permission to access the servers you connect to.

Acceptable use

Don’t use TermRoad to:

  • access computers or networks you aren’t authorised to access;
  • break the law, or help anyone else to;
  • attack, overload or probe our service, or get around its rate limits or security;
  • share one account between several people, or resell access;
  • store anything in our service other than the encrypted data the apps create.

We can’t see what’s in your vault, so this is about how you use the apps and our service, not about checking your content.

The sync service

We aim to keep sync running all the time, but we can’t promise it will never be interrupted, for example during maintenance or an outage. The apps keep working with what’s on your device while sync is unavailable, and catch up when it’s back.

We improve TermRoad over time and may change or remove features. If a change takes away something important that you’ve paid for, you can cancel and get a refund for the unused part of your current period.

If we ever decide to close the sync service for good, we’ll give you at least 90 days’ notice by email, so you have time to make an export. The apps will keep working on your devices with the data already on them.

Ending your account

You can leave at any time. Delete your account in the app (Settings › Account › Delete account). That removes your vault, devices and account from our server straight away and can’t be undone, so make an export first if you might want your data. Deleting your account doesn’t cancel a Stripe subscription by itself; cancel that first in the app.

When a paid plan ends, your account moves to the free plan. Sync stops, but nothing is deleted: each device keeps its copy of your vault, and the encrypted copy stays in your account, so syncing picks up again if you subscribe later.

We may suspend or close your account if you seriously or repeatedly break these terms, if the law requires it, or if your account puts our service or other users at risk. Where it’s reasonable, we’ll warn you first and give you a chance to fix the problem and export your data. If we close a paid account without you being at fault, we’ll refund the unused part of your current period.

Your rights, and our responsibility

If you’re a consumer, you have legal rights under the Consumer Rights Act 2015: TermRoad must be of satisfactory quality, fit for purpose and as described. Nothing in these terms takes those rights away. Citizens Advice can explain them.

What we’re responsible for. If we break these terms or fail to use reasonable care and skill, we’re responsible for loss or damage you suffer that was a foreseeable result. We’re not responsible for loss that wasn’t foreseeable, for loss caused by events outside our reasonable control, or for losing data that you could have protected by keeping an export.

What we never limit. Our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit.

If you use TermRoad for business, we provide it “as is” apart from the promises in these terms. We’re not liable for lost profits, revenue, business or data, or any indirect loss, and our total liability to you in any 12 months is limited to what you paid us in those 12 months.

Changes, law and contact

Changes to these terms. We may update these terms, for example when we add features or the law changes. We’ll show the new date at the top. For changes that matter to you, we’ll email account holders at least 30 days before they apply; if you don’t agree, you can cancel and close your account before then.

Other things. If part of these terms can’t be enforced, the rest still applies. If we don’t enforce something straight away, we can still do so later. We may transfer these terms to someone who takes over TermRoad, and we’ll tell you if we do; your rights won’t be reduced. Only you and we have rights under these terms.

Law and courts. These terms are governed by the law of England and Wales. If you’re a consumer living in Scotland or Northern Ireland, you can also bring a claim in your local courts.

Contact. support@termroad.com, or write to Bowyer.Digital LLP, 117 Lawton Road, Alsager, Staffordshire, ST7 2DD, United Kingdom.