TermRoad

Recovery and export

Keep a copy of your vault, change your password, and what to do if you lose your password or Secret Key.

Encrypted export

An export is a single file holding your whole vault, encrypted, that you keep yourself. It’s readable with the file and its export code alone: no account, server or device needed.

  1. Open Settings › Export and import and choose Export vault.
  2. Enter your master password.
  3. Save the file, then write down the export code the app shows. It’s shown once and can’t be shown again; without it the file can’t be opened.

Keep the file and the code in different places. Each export has its own code.

Import

Import in the same place asks for the file and its code. For each item, whichever copy is newer is kept, so importing an older export doesn’t undo newer changes. If you mistype the code, the app tells you it’s a typo.

Change your master password

Settings › Account › Master password asks for your current password and the new one, twice. Your other devices are signed out and need the new password to sign in again; your Secret Key doesn’t change.

See your Secret Key again

Seeing your Secret Key again, or printing a new kit, from a signed-in Mac Coming

If you forget your password

We can’t reset it for you or decrypt your vault. A Mac that’s still signed in keeps working, but making an export or changing the password needs the current password.

  • Resetting the password from a Mac that’s been signed in for at least a day, after Touch ID and a code sent to your email Coming

If you can’t sign in anywhere

If no device is signed in and your password or Secret Key is lost, nobody can decrypt your vault.

  • Starting again with an empty vault on the same account, after a seven-day wait with emails along the way, which you can cancel Coming

If you have an encrypted export and its code, you can import it into a new account.

Deleting your account

Settings › Account › Delete account asks for your master password, then deletes your synced vault, your devices and your account from our server. It can’t be undone; export first if you might want your vault back.